Services & Support
Key features and operational benefits
From on-demand services to packages, as well as operating services and maintenance transfer. Our services and solutions leverage the power of new digital technologies to provide maximum availability of land optronics assets at optimum cost.
Choose the most appropriate model for your organisation.
As a trusted service partner, Thales with its worldwide presence responds to any services request.
Maximizes your long-term fleet availability and keep your optronic systems at their best performances throughout their in service life.
Maintain your solutions
Filomain NG
A cyber-secured, field-projectable solution to ease the repair process of Thales thermal imagers. A new generation of projectable bench with innovative features : FILOMAIN NG can perform a diagnostic as close as possible to the battlefield and helps optimizing repair activities and equipment availability.
Automated ILM Test Bench
For a simple, fast and reliable maintenance. The handy and light mean is a user-friendly solution that guides you to perform simple operations thanks to the digitization of repair procedures. The automated ILM Test Bench for NVG is your trusted maintenance partner for first diagnostic on operational theatre, before and after repairs.
Any request? Our teams are here for you!
On-demand services
Any request, at any time. Thales is able to provide the support you need, when you need it.
Thales offers services dedicated to optronics maintenance, such as the delivery of spares & consumables, on-site diagnostic & preventive maintenance, on-site repair and the classical factory repair.
Furthermore, some services are more focused on the improvement of the use of optronics solutions. Thales can propose software or hardware upgrades to improve equipment performance and maintenance capacity, as well as training for maintenance activities and/or the operational exploitation of the thermal imagers.
Rental and Leasing of thermal imagers will increase the availability of the fleet, and the mission preparation success rate.
Despite the very long duration of its optronics offering, land forces can still choose new Thales thermal imagers solutions for better operational performances or using new technologies.
To always provides the best operational capacities to its customer, Thales offers to dismantle your old thermal imagers that you no longer need, by recycling or refurbish the outdated items.
BASICS
- Spares & repairs
- Certifying training
- Upgrades
- On-site maintenance
DIGITAL
- e-Maintenance
- e-Training
- Fleet management & predictive maintenance
- 3D printing
EXTENDED
- Leasing solutions
- Studies & consulting
TRANSFER OF MAINTENANCE
Maintenance center for customers seeking to undertake their own Maintenance Center
Services package
Multi-years services packages : A long-term view of maintenance budgets.
For a yearly price, you get an inclusive package of services and solutions with guaranteed and measurable results.
One-year or multi-years contract can be chosen either directly after product acceptance, or at the end of the initial warranty period.
Three main activities have been packaged together and can be enhanced and strengthened depending on the level of commitment that you expect from Thales.
Customer support
A dedicated 24/7 hotline for email and telephone enquiries and requests, offers guaranteed call-back times and detailed ticket tracking.
All our services packages include access to our Customer On Line, interactive web platform. Dedicated customer care managers are available to accurately coordinate your support operations.
Maintenance & repairs
All our services packages include guaranteed turnaround times for repairs as well as systematic obsolescence tracking and information.
We can also schedule annual deliveries of consumables (eye cups, batteries…) and plan yearly on-site inspections and preventive maintenance visits.
In addition, while your equipment is being repaired, we can send you replacement products within a few days of receiving your incident report.
Advanced services
Thales’s expert trainers are available to make sure users always get the most out of their equipment, and to keep maintenance teams up to date on a regular basis.
It can also cover yearly software upgrades to incorporate new functionalities, ensure continued compliance with regulations and install corrective patches between software releases.
With the new Sophie 4 Family, cyber-secured by design, Thales has developed a dedicated service offer that help your to protect the full integrity of your equipment and data exchanges.
Cyber protection
Cyber Protection Management multi-years service : A dedicated offer to protect Sophie 4 Family from cyber hackers.
Maintain the security posture of your thermal imagers, all along product life.
With emerging cyber threats and powerful hackers, Thales knows that exchanging sensitive datas can be a critical phase for the success of operations.
With this service offer, Thales is able to help you to protect your equipment from cyber hackers that may try to remotely take control of your equipment.
We aim at ensure you a full safety use of your thermal imagers from Sophie 4 Family, that include Sophie Ultima and Sophie Optima that are offering a cyber-secured conception, from hardware to software.
Thales Cyber Experts protect your Sophie 4 Family from cyber threats, by identifying new vulnerabilities, in order to alert of their appearance and to propose remediation solution according criticity.
OptroCare
Thales offers multi-years contracts tailored to each customer’s needs and maintenance organisation, at a yearly fixed price and with short repair turnaround times, to ensure mission success. Thales OptroCare for Equipment and Thales OptroCare for Maintenance Centres helps to gain long-term visibility of your maintenance budgets. For a fixed yearly price, this is an inclusive package of services and solutions with guaranteed, measurable results.
Multi-year contracts
tailored for customers
Efficient and innovative solutions
to maintain equipment/system performance and availability
Improves
overall maintenance costs
Short repair turnaround times
to guarantee mission success
Let’s keep in touch
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